It might sound crazy but yes you can request as much as you need as many times as you need. We don’t work on credits or hours because we aim to alleviate the stress and logistics of trying to decide what to ask for and what you can afford out of your time or credit budget. We want you to be able to use us like you would if you had an in-house designer on your payroll... but with out all of the administrative headache that comes with it.

We project manage everything through Trello and this is where you submit your requests. You can put in as many request as you like in there to allow you to manage your pipeline and plan out what you need. We will handle each of these requests in turn, one at a time. If you need more than one thing done at a time you can upgrade to the Pro plan that will allow for two requests at a time or the Enterprise plan where we can discuss a custom solution for you.

Unless you take out a 6 month plan, everything is month to month. You can upgrade for the months you are busy and downgrade for the months you are not. If you know you have nothing coming during the holidays you can pause your plan and pick it up when you are busy again. We are not going to hold a gun to your head because we are here to help you. That’s why we believe in allowing this flexibility on our plans.

In most cases, yes. Most requests and work can be done in 48hours, or even less, but some things will take longer. Turning work around in 48 hours is our target average but if you request a 48 page brochure or a fully designed label and logo, those things will take a bit longer. With larger requests we may break it down into smaller milestones so you can see progress every 48 hours or so.

We will always be working to achieve the best design for your project in as short a time frame as possible. If a client doesn’t return requests for feedback or approval in a timely manner this will obviously also have an impact on the turnaround time.

In the cases of larger projects we would break those down into the milestones or tasks within that larger project and aim to check each of those off within 48 hours. That way you can track the progress and track the design as we work on it. In the case of the standard plan, a large project request will occupy the entirity of our time so you may need to upgrade to the Pro plan to allow for other work you might need sooner to be completed, or an Enterprise custom plan to accomodate multiple larger requests and smaller requests at the same time. You will always have the flexibility to upgrade and downgrade as you need.

Design for print, logo, web, brand, POS, labelling, packaging, brochures, signage, posters, booklets, one page websites or landing pages, simple antimation and basic 3D modelling. There’s not much we can’t try to accomodate but there are some things that fall outside of our scope on any of the plans. There's some examples of what we don't do below but our best advice would be to ask us if you have something you would like to see if we can accomodate. The chances are we can always work something out or help you to work with one of our expert partners.

We can’t develop fully bespoke multi-page or e-commerce websites, code (html, css, js, php, etc), complex 3D modelling, large scale animation, video editing or motion graphics projects (although we can do this subject to our assessment of the requirements). We don't do copyrighting but we can recommend some people for the job.

We are a multi-disciplined and talented bunch of designers with a few   members of our team capable of providing video, photography and animation, so if you do require this type of work please get in touch and we can let you know if we can help.

If you need someone to physically sit in-house with you day-to-day then go for it! Otherwise, a service like our can save a lot of headaches. For starters to hire a like-for-like designer with the same level of skills and experience that we have would cost you in the region of at least £50,000 – £80,000 per year... and that’s just for one designer who can only handle one request at a time. That’s still more than 12 monthly payments for our Pro Package which will get you two requests (aka 2x designers) at a time. Never mind all the legal, HR and administrative issues that come with having an employee on your payroll.

We also know that there can be peaks and troughs in your business, and you might not always have enough work to keep a full-time employee busy, but you’re still obligated to pay them. That’s why you can upgrade and downgrade your plan to suit and even pause and resume your plan as often as you need.

Agencies are great... we ran them or worked in them for years. That's also the main reason why we setup Rebel Lemon. We can see there's a better way to to provide design services in today's day and age and ultimately serve our clients. Agencies work on hours and every job will be calculated on the amount of time they think it will take to complete the job. Even if you are on retainer, you will be allotted a certain amount of hours and this restricts you and your work pipeline. You have to make choices with what you can and can’t afford.

Last time we checked getting a complete brand designed (logo, brand guidelines, printed materials, stationery, signage, one-page website, etc) at the same level of quality can cost upwards from £15,000. Our standard package is £2999 per month and if it only took us a couple of months to complete the job... you do the maths.

We understand some months might be busier than others or your plans change so you might want to pause your subscription and pick it up again later when you know you need us. Billing commences on the the day you sign up and you will have pre-paid for a month in advance. If you only use us for 2 weeks and then decide to pause, we’ll hold those 2 weeks as credit for when you return and we can pick up where we left off.

We offer a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). If it’s something that can be linked into our Trello system then we’re good to go.

Trello helps you manage your projects and so you can easily add notes, provide feedback, make requests and move things around in your queue. It’s handy for you to use for your own project management as well as ours.

That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.

We’re a team of professional designers with a combined 20+ years experience in the industry. We’ve learnt that to provide the best design it requires the best tools. That is why were work in a range of programs and are able to pick up and export most file types and work with them.

These include:
Adobe Creative Suite
Adobe Illustrator
Adobe Photoshop
Adobe Lightroom
Adobe InDesign
Adobe After Effects
Adobe Acrobat
Canva
Powerpoint
Word
Ketnote
Pages
Procreate
Davinci
Resolve
Webflow
Figma
Unreal
Engine Blender

We will always ask questions to try make sure we head o in the right direction so that we don’t waste anybody’s time, and we will always share iterations with you so you can feedback but rest assured, we'll continue to revise the design until you're 100% satisfied.

Due to the high quality nature of the work, we do not offer any refunds but you are free to cancel the service at anytime. Should you choose to cancel, you cancellation will come into effect before the next billing cycle and any unused days will be lost.